Frequently Asked Questions
Everything you need to know about your Northern Fitness journey.
What are your shipping rates for heavy gym equipment?
Shipping rates are calculated at checkout based on the weight and dimensions of the item. We offer competitive freight rates for large equipment like power racks and treadmills, and free standard shipping on orders over $150 within the continental US.
Do you offer professional installation services?
Yes, we partner with certified technicians to provide white-glove delivery and assembly services for residential and commercial gyms. You can select this option during the checkout process for an additional fee.
What is your return policy on fitness gear?
We offer a 30-day return policy on most items. Products must be in their original packaging and in like-new condition. Please note that for hygiene reasons, wearable items and supplements cannot be returned once opened.
Do my products come with a warranty?
All Northern Fitness equipment comes with a standard manufacturer's warranty. Specific coverage varies by brand, but typically includes a lifetime frame warranty and 1-3 years on parts and electronics.
Can I finance my home gym purchase?
Absolutely. We offer flexible financing options through partners like Affirm and Klarna, allowing you to split your purchase into manageable monthly payments with 0% APR options available for qualified buyers.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number. For large freight shipments, the carrier will contact you directly to schedule a delivery window that fits your schedule.